PART 1 – ABOUT THIS POLICY
1.1 Purpose
Emet Care is committed to protecting the privacy of all personal information collected and held. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and other privacy laws applicable to private health service providers, including those specific to occupational therapy. Our practices are also in line with the Occupational Therapy Australia Code of Ethics.
This Privacy Policy outlines how Emet Care manages personal information collection, usage, and disclosure.
PART 2 – HOW EMET CARE HANDLES YOUR PERSONAL INFORMATION
2.1 Legal Obligations
To provide the requested occupational therapy services, Emet Care needs to collect and use relevant personal information. If incomplete or inaccurate information is provided, we may be unable to deliver the intended services.
2.2 Information Collection
We collect only the necessary information required to provide services and manage our relationship with you, including your or your child’s name, date of birth, address, health history, and relevant family history.
2.3 Information Collection Methods
Primarily, we collect information directly from you. However, if necessary, we may gather details from third parties, such as other health professionals or family members, to support the therapeutic process.
2.4 Use of Information
We use the collected information to provide occupational therapy services, manage our relationship with you, and communicate regarding treatment. We may also use information for purposes permitted under the Privacy Act 1988.
2.5 Disclosure of Information
Information may be disclosed to:
- Other health professionals involved in treatment, such as occupational therapists, physiotherapists, or psychologists, to coordinate care.
- Referring practitioners, with whom we may share a summary post-treatment, unless otherwise requested.
- Relatives or guardians, if necessary, unless you advise us against it.
Other Disclosures
For quality assurance, billing, patient feedback, and necessary liaison with health funds or Medicare, data may be shared as required. We may also send appointment reminders via text or email to contact information provided.
With consent, personal information may be used for additional purposes, such as research. Emet Care does not disclose any personal information to entities outside Australia.
2.6 Access and Corrections
You have the right to access or request amendments to personal and health information held by Emet Care if you believe it is inaccurate. If a request is not fully met, a statement of requested changes can be attached to the record. Reasonable costs may apply for processing such requests.
2.7 Data Quality and Security
We take reasonable steps to maintain accurate, complete, and current records, implementing security protocols such as encryption, firewalls, and physical safeguards. When information is no longer needed, we ensure secure destruction or de-identification, except where required by law.
2.8 Privacy Complaints
If you have questions, require access, or wish to make a complaint about our handling of personal information, please contact our Privacy Officer at Info@emetcare.com or on our online contact form.
PART 3 – ONLINE PRIVACY
3.1 Website Collection
When visiting our website, personal information is collected only if provided by you. Otherwise, general data such as IP addresses, page access, and browser type may be recorded for website functionality.
3.2 Cookies
Our site uses temporary cookies for session functionality, destroyed when the browser closes. Personal data is not retained unless directly provided.
3.3 Third-Party Links
Emet Care may link to external websites, which operate under their own privacy practices, independent of our policy.
3.4 Website Use and Disclosure
All information collected through our website is handled in accordance with this Privacy Policy.